Shipping Information
It is our policy to charge as little as necessary for shipping charges. We seek only to cover the cost of the packing / packaging materials and the cost of postage; we do not seek to make a profit on this service.
We will package your items as securely as possible in our effort to prevent any damages occurring upon the parcel's departure from our store.
We will always strive to post your parcel on the first business day following receipt of your order. However, this may be delayed by a day or two if we are awaiting additional stock deliveries that are required to fulfill your order. If there is going to be a delay of more than 3 business days we will contact you by email with more information about the reason for the delay and when we expect to be able to ship your order.
Verifying Your Shipping Address
Please always be sure to closely verify the shipping address you provide is correct. We will not be held responsible for sending your items to an incorrect address that is provided by you. We keep records of all shipping labels and can match them against the addresses provided; if we make a mistake we will always do our best to find the right solution for you.
We use Royal Mail to send all of our packages. We collect a receipt and proof of postage for all packages, which we are always happy to photograph and send to our customers if a parcel is delayed. However, Royal Mail do not offer tracking on standard first or second class post. Once your parcels have been delivered to the post office we no longer have any control of the package. We are not liable for the length of time it takes Royal Mail to deliver your parcels.
Shipping Charges
We are continuously looking for less expensive ways to ship our products so we can save you money. As we find ways to offer less expensive shipping options we will update the information below.
You can choose 1 of the following options at checkout:
- Royal Mail Standard First Class Postage (No Tracking Available): £4.99
- Royal Mail Standard Second Class Postage (No Tracking Available): £3.99
- FREE Click & Collect from our shop or
- Orders greater than £60 can be shipped for FREE via Royal Mail Second Class Postage
If you have any questions or problems at check out with the shipping calculations please contact me at hello@whiteorchard.co.uk. I will do whatever I can to rectify any problems you are experiencing as quickly as possible.